In order to use our Service, we will ask you to create an account by providing your email and answer several questions about your marriage. When you access our website, we automatically collect from your device cookies, IP address, information about your interactions with the website, and technical information about your device such as browser type, device type and model, system language, memory, OS version, time stamp, and zone, etc. We need this data to provide our services, analyze how our customers use the website, and measure ads.
For providing services, improving the website, and serving ads, we use third-party solutions. As a result, we may process data using solutions developed by Amazon, Amplitude, Facebook, Google, Hotjar, PayPal, Solidgate, Customer.io and Mailgun. Therefore, some of the data is stored and processed on the servers of such third parties. This enables us to (1) provide certain services; (2) analyze different interactions (how often users make purchases, what products our users viewed); (3) serve and measure ads (and show them only to a particular group of users, for example, only to those who have made a purchase).
Please read our Privacy Policy below to learn more about what we do with data (Section 3), what data privacy rights are available to you (Section 5), and who will be the data controller (Section 1).
If you are a California resident, please review our California Notice at Collection (Section 9) nd see the applicable state-specific section below. If you reside in a state with a comprehensive U.S. privacy law (for example, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia), please also see Section 9 for information about your privacy rights under applicable state law.
This Website is intended only for visitors in the United States and Canada. We do not direct our activities to users outside of these countries. If you are visiting the Site from a location outside the U.S. or Canada, please note that the data protection laws of these countries may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States or Canada, according to their respective laws. By using the Site or providing us with any information, you consent to the transfer to, and processing, use, sharing, and storage of, your information in the U.S. or Canada.
If any questions remain unanswered, please contact us at support@divorcecomplete.com.
This Privacy Policy explains how we handle your personal information when you use our service at divorcecomplete.com (the "Website") and the services and products provided through it (together with the Website, the "Service").
For the purposes of this Privacy policy, "personal information" means any information that identifies, relates to, or could reasonably be linked with you and/or your household.
Changes to this Privacy Policy will be posted on this page. Please check back periodically for updates about our privacy practices.
BY USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THIS PRIVACY POLICY, AND THAT YOU ARE OVER 16 YEARS OF AGE (OR HAVE PARENTAL/GUARDIAN CONSENT). YOU ALSO ACCEPT OUR DATA COLLECTION AND PROCESSING PRACTICES DESCRIBED BELOW.
IF YOU CANNOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CONTACT US TO REQUEST DELETION OF YOUR DATA, EXIT THE WEBSITE AND DISCONTINUE ITS USE.
TABLE OF CONTENTS
Olosera Limited, a Cyprus-based company, with a registered address 14 Ezekia Papaioannou Street, 1075, Nicosia, Cyprus, will be the controller of your personal data.
We collect data you give us voluntarily (for example, your email address). We also collect data automatically (for example, cookies and your IP address).
We process your personal data:
This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues. As a result of such processing, we will provide you with the filled-in documents for the court filing.
We process your personal data, such as the number of your children and whether you have some assets and debts, to adjust the content of the Service. As a result of such processing, we will add additional documents to fill in.
We process your personal data to respond to your requests for technical support, Service information, or any other communication you initiate. For this purpose, we may send you, for example, notifications or emails about the performance of our Service, security, payment transactions, notices regarding our Terms and Conditions of Use or this Privacy Policy.
We communicate with you, for example, by email. These may include, for example, emails with information about the Service. To opt out of receiving emails, you need to follow the instructions in the footer of the emails.
The services that we use for these purposes may collect data concerning the date and time when the message was viewed by our Service’s users, as well as when they interacted with it, such as by tapping/clicking on links included in the message.
This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop the Service and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what categories of users use our Services. As a consequence, we often decide how to improve the Service based on the results obtained from this processing.
We process your personal data for our marketing campaigns. As a result, you will receive information about our products, such as, for example, special offers or new features and products available on the Website. We may show you advertisements on our Website, and send you emails for marketing purposes. If you do not want to receive marketing emails from us, you can unsubscribe by following the instructions in the footer of the marketing emails.
With your consent, we collect and process your phone number to contact you with marketing SMS and calls about our products, services, and promotional offers. You can withdraw this consent at any time by contacting us at support@divorcecomplete.com or using the opt-out methods provided in the SMS text or during calls.
We use Customer.io and Mailgun, customer engagement platforms, to deliver marketing and transactional emails to our users. In order to understand Customer.io and Mailgun's use of data, consult Customer.io`s Privacy Policy. Mailgun`s Privacy Policy.
For SMS communications, we use Twilio, a cloud communications platform. Twilio Privacy Policy
We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you visit our Website, you might see ads for our products in your Facebook’s feed.
How to opt out or influence personalized advertising
iOS: On your iPhone or iPad, go to Settings > Privacy > Apple Advertising and deselect Personalized Ads.
Android: To opt-out of ads on an Android device, go to Settings > Privacy > Ads and enable Opt out of Ads personalization. In addition, you can reset your advertising identifier in the same section (this also may help you to see less personalized ads). To learn even more about how to affect advertising choices on various devices, please look at the information available here.
macOS: On your MacBook, you can disable personalized ads: go to System Preferences > Security & Privacy > Privacy, select Apple Advertising, and deselect Personalized Ads.
Windows: On your laptop running Windows 10, you shall select Start > Settings > Privacy and then turn off the setting for Let apps use advertising ID to make ads more interesting to you based on your app activity. If you have another Windows version, please follow the steps here
To learn even more about how to affect advertising choices on various devices, please look at the information available here.
In addition, you may get useful information and opt out of some interest-based advertising, by visiting the following links:
Browsers: It is also possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.
Google allows its users to opt out of Google’s personalized ads and to prevent their data from being used by Google Analytics.
We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and we will be notified that the payment has been made.
We will not store or collect your payment card details ourselves. This information will be provided directly to our third-party payment processors.
To enable purchases and to process your payments, we use PayPal (Privacy Statement) and Solidgate (Privacy Policy) as payment processing providers.
We use personal data to enforce our agreements and contractual commitments, to detect, prevent, and combat fraud. As a result of such processing, we may share your information with others, including law enforcement agencies (in particular, if a dispute arises in connection with our Terms and Conditions of Use).
We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.
We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in Section 3 of this Privacy Policy. The types of third parties we share information with include, in particular:
We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We may share your personal information with our partner organizations that are part of our corporate group – these are companies that are owned by, own or are jointly owned with us. These partner organizations will use the information in ways that align with this Privacy Policy.
To be in control of your personal data, you have the following rights:
Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided on the Website.
Deleting your personal data. You can request the erasure of your personal data as permitted by law.
When you request the deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such an event, we will fulfill your request after we have complied with our obligations.
Objecting to or restricting the use of your personal data. You can ask us to stop using all or some of your personal data or limit our use thereof.
To exercise any of your privacy rights, please send a request to support@divorcecomplete.com.
Our Website is not intended for children under 16 years of age. We do not knowingly process personal data from persons under 16 years of age. If you are under 16, do not use or provide any information to or on this Website or through any of its features.
If you learn that anyone younger than 16 has provided us with personal data, please contact us, and we will work to delete that information from our databases.
We are not liable for any damages that may result from a visitor’s misrepresentation of age.
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.
We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.
For a detailed summary of key updates, please refer to the Change Log available at divorcecomplete.com/policies-change-log. It provides an overview of all recent modifications and helps you track updates over time.
Applicability
If you reside in a state that has enacted consumer privacy laws, this section applies to you. This U.S. States Privacy Notice (“Notice”) supplements our Privacy Policy and provides disclosures required by laws in states with a comprehensive U.S. privacy law, such as California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia.
This Notice is designed to supplement our Privacy Policy to ensure compliance with state-specific laws and applies to the collection, use, and sharing of your Personal Information through our website and other online or offline services (collectively, the “Services”).
For California residents, this also serves as our California Notice at Collection.
The definition of “Personal Information” may vary by state law. Generally, it refers to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
The table below outlines the categories of Personal Information we collect, along with the purposes of such collection. For more details, refer to other sections of our Privacy Policy.
| Category | Examples of Personal Information in this Category | Purpose of collection |
|---|---|---|
Identifiers Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e) | Name, email address, address, phone number, Internet protocol (IP) address, and the name of your spouse. As part of the Documents Information, we also process the number of children you have, details of your marriage (like whether it is a same-sex marriage), you or your spouse's status of engagement in military service solely to fill in the documents, and details about health insurance. We process this information solely for the purpose of service provision and do not use such data to infer characteristics about you. |
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| Protected classification characteristics under California or federal law | Gender |
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| Sensitive Information | When we process sensitive personal information (as defined by State Privacy Laws), such as account login credentials or credentials allowing access to an account. |
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| Employment-related and education information | Data on your employment, information on your education |
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| Commercial Information |
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| Geolocation | Internet protocol (IP) address, country, and/or region. |
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| Internet or other electronic network activity information | Information regarding a consumer’s interaction with an internet website or advertisement (Usage Data). |
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| Inferences drawn from any of the above information categories | We may collect data and draw inferences based on that data; however, these inferences are used solely to determine which features you use more or less and are not used to deduce other specific personal characteristics. |
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For additional details on the purposes of processing and third parties with whom data is shared for each specific purpose, please refer to Section 3 of this Privacy Policy.
We may also process de-identified data, ensuring it cannot reasonably be linked back to you. We commit to maintaining and using de-identified data responsibly and will not attempt to re-identify such data unless required to validate our de-identification measures.
Certain state privacy laws, such as those in California, require us to disclose the categories of Personal Information that we have shared with third parties for business purposes over the past 12 months. During this period, we have disclosed all categories of Personal Information outlined in the “Categories of Personal Information We Collect” section for business purposes. For example, we may share IP addresses and device identifiers with service providers that assist us with crash monitoring and reporting.
Some U.S. states grant residents the right to opt out of sharing their Personal Information with third parties in exchange for valuable consideration (which may be classified as a “sale” or “share” under state privacy laws, even if no monetary transaction occurs). If you reside in one of these states and would like to limit the disclosure of your Personal Information to third parties for advertising or marketing purposes, please refer to Section 9.4. below.
For details regarding the categories of third parties with whom we share Personal Information, please refer to Section 3 of this Privacy Policy.
Certain U.S. state privacy laws grant residents specific rights regarding their personal information. If you reside in a state with such laws, you may have the following rights:
| Your Right | Description |
|---|---|
| Right to Know | You may be entitled to receive information regarding the categories of Personal Information we collected, the sources from which we collected Personal Information, the purposes for which we collected and shared Personal Information, the categories of Personal Information that we sold, and the categories of third parties to whom the Personal Information was sold, and the categories of Personal Information that we disclosed for business purposes in the 12 months preceding your request. |
| Right to Access | You have the right to request access to the specific pieces of personal information we have collected about you in the 12 months preceding your request. |
| Right to Delete | You have the right to request that we delete the personal information we have collected from you. We will use commercially reasonable efforts to fulfill your request, subject to applicable laws. However, we may be required to retain certain information for legitimate business purposes or as required by law. |
| Right to Correct | You have the right to request that we correct the inaccurate personal information we maintain about you. |
| Right to Opt-Out of Sales, Sharing, and Targeted Advertising | You may have the right to opt out of certain uses of your personal information, including:
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| Right to Data Portability | You can request a copy of your personal data in a structured, portable format. |
| Right to Non-Discrimination | You have the right to exercise your privacy rights without fear of discrimination. |
| Right to Withdraw Consent | Where applicable, you have the right to withdraw your consent for data collection and sharing. |
| Right to Limit the Use of Sensitive Personal Information | Certain states provide the right to restrict how businesses use sensitive personal information. In order to opt-out, please contact us at support@divorcecomplete.com with the subject line “Limit the Use of Sensitive Personal Information.” We will process such requests in accordance with applicable laws. |
To exercise any of these rights, submit a request to our customer support team via email: support@divorcecomplete.com
Verification
To ensure that we properly handle the requests you make regarding your rights, we are required to verify those requests. Depending on the type of request, this may include your email, date of subscription purchase, date of last activity, date of account creation or some other Service use data that will reasonably identify you as an owner of the account. We may also ask you for additional proof of identity, if necessary.
Right to Appeal
If we deny your request, you may have the right to appeal our decision. To do so, please contact us and explain your concerns. If you are dissatisfied with the result of the appeal, you may escalate the matter by contacting the Attorney General’s office in your state of residence.
Authorized Agents
If you are an authorized agent acting on behalf of a consumer, you may submit an opt-out, access, deletion, or correction request by contacting us. If you are requesting on behalf of a California resident, you may be required to submit proof of authorization, such as:
California “Shine the Light” Law
California’s Shine the Light law gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties’ direct marketing purposes. Learn more about what is considered to be personal information under the statute .
To obtain this information from us, please send an email message to support@divorcecomplete.com, which includes “Request for California Privacy Information” on the subject line and your state of residence and email address in the body of your message. If you are a California resident, we will provide the requested information to you at your email address in response.
Retention of Personal Information
We retain the categories of personal information listed above as reasonably necessary to fulfill the purposes outlined in this notice unless a longer retention period is required or permitted by law. In many situations, we must retain all, or a portion, of your personal information to comply with legal obligations, resolve disputes, enforce our agreements, protect against fraudulent, deceptive, or illegal activity, or for another one of our business purposes.
Privacy laws in some U.S. states broadly define the term “sale” to include the sharing of information via cookies, pixels, and similar tracking technologies for certain targeted advertising activities. We do not sell Personal Information for monetary compensation. However, when you visit our websites, we and our advertising partners may collect device data and behavioral insights through tracking technologies, which could be interpreted as a “sale” or “sharing” under state laws, even if no money is exchanged.
We do not knowingly engage in sales, sharing, or targeted advertising using the personal information of individuals under 18.
More information about our data-sharing practices is available in the table below.
| Category of Personal Information Disclosed | Category of Third-Party Recipient |
|---|---|
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Opt-Out Rights
You may opt out of sales, sharing, or targeted advertising by contacting us at support@divorcecomplete.com
Your opt-out settings apply per device and browser. If you switch devices, clear cookies, or use a different browser, you may need to reapply your opt-out settings.
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy (including providing the Service to you, complying with our legal obligations, and enforcing Terms of Use and our other agreements). For example, to prevent abuse of trials, introductory offers, or discounts, we will retain records that you have previously initiated such trials as long as these offers remain available in our Service.
Please note that personal information may be retained for longer if it becomes the subject of a legal claim or is somehow relevant for litigation or other proceedings.
You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at support@divorcecomplete.com.
Effective as of: 9 June 2025