MONEY-BACK POLICY

A. ELIGIBILITY FOR MONEY-BACK GUARANTEE

Your eligibility for a money-back guarantee depends on whether this option was presented during your checkout process. When offered, you may qualify for a refund under our Money-back guarantee program ONLY if you satisfy ALL of the following qualifying conditions:

QUALIFYING CONDITIONS:

The court must have rejected your filing specifically due to errors in our documents or instructions, AND you must have:

1. 1) Used our self-help service's documents without alterations;
2. 2) Followed all provided instructions during filing;
3. 3) Submitted to us documentation proving both your original filing documents and an official court rejection documentation (order, notice, or letter).

CLAIM PROCESS: Your refund application will be reviewed and a decision will be communicated via email.

B. LIMITATIONS AND EXCLUSIONS

The Money-back guarantee specifically excludes:

• Spouse's refusal to sign documents
• Third-party fees (court filing fees, legal consultation fees)
• External mediation service charges
• Any scenario not meeting ALL qualifying conditions above

C. STANDARD REFUND POLICY

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or is required by applicable law.

Updated: 6 Jan 2025